1. Agreement to Terms

Welcome to Chew Brew – The Artisanal Bakery Shop. By accessing our website (chewbrew.co.in / www.chewbrew.co.in), requesting quotations, or placing corporate or individual orders, you acknowledge and agree to be bound by these Terms & Conditions.

2. Website Purpose & Non-E-Commerce Portfolio

This website functions as our official digital company profile, product portfolio, and corporate business inquiry platform. This is not an automated e-commerce web shop. Products are displayed without fixed retail prices because our pricing is dynamically structured around order volumes, packaging selections, and custom branding requirements. Quotations are provided upon direct enquiry.

3. Quotations & Order Confirmation

• All proposals, pricing schedules, and quotations issued by Chew Brew are valid for fifteen (15) days from the date of issue unless stated otherwise in writing.
• Corporate orders are deemed confirmed only upon receipt of an authorized Purchase Order (PO) or signed proposal along with the stipulated advance payment.
• Order modifications requested after confirmation are subject to production capacity and may involve cost and timeline adjustments.

4. Artisanal Manufacturing & Quality Standards

Chew Brew operates as a manufacturer-led bakery and chocolate atelier. We manufacture our chocolates, signature chocolate dates, cakes, brownies, and cookies using high-grade ingredients without artificial stabilizers or bulk industrial shortcuts:

• Perishability & Storage: Our baked creations and chocolates are freshly prepared. Clients must adhere to storage and handling guidelines indicated on packages (e.g. climate-controlled storage for chocolates, recommended consumption dates for plum cakes).
• Variations: Because our goods are artisanally crafted and hand-assembled, minor natural variations in appearance, weight, or shade may occur.

5. Custom Branding & Client Approvals

For orders featuring customized ribbons, company logo packaging sleeves, or personalized greeting cards, Chew Brew will provide digital artwork proofs. Clients are responsible for verifying accuracy before final approval. Chew Brew cannot be held liable for errors in client-approved proofs.

6. Delivery, Logistics & Lead Times

• Production lead times are calculated from the date of advance payment and final artwork sign-off.
• For festive peak seasons (such as Christmas, New Year, and Diwali), orders must be confirmed well in advance to ensure scheduled delivery slots.
• Chew Brew partners with reputed logistics providers for local Chennai and pan-India bulk dispatches. Transit delays caused by unforeseen force majeure, weather disruptions, or courier embargoes will be proactively managed but remain outside direct operational control.

7. Cancellation & Refund Policy

Owing to the fresh, perishable, and highly customized nature of our artisanal bakery products, chocolates, and personalized corporate gift hampers:

• Orders cannot be cancelled or refunded once production has commenced or custom packaging has been printed.
• In the unlikely event of transit damage, written notification with photographic evidence must be provided within 24 hours of receipt for immediate assessment.

8. Intellectual Property

The brand name Chew Brew, our official tagline "The Artisanal Bakery Shop", brand logos, imagery, product descriptions, and website design elements are the intellectual property of Chew Brew. Unauthorized reproduction is strictly prohibited.

9. Governing Law & Jurisdiction

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with orders or services shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.